Water damage · Donaldson
Stop it, then dry it. In that order.
- 00Close the valveThe main one, or the tap behind whatever failed.
- 01Breaker off in wet roomsAt the panel. Not by reaching across water for a switch.
- 02Photograph, then moveEverything, with the date visible, before a single item shifts.
- 03CallDrying is equipment and readings, not a fan and a hope.
(888) 217-5329 Call about water damage
Goes to an independent contractor. Nothing is booked until you say so. Calls may be recorded.
Two trades, one of them on your policy
A plumber replaces what failed. A restoration crew dries the wall, the floor and what is behind them. Standard wording pays for the damage the water did, not for the part that broke, which is why the invoices arrive separately and are answered differently.
Donaldson sees 124 days a year at or below 20°F. A frozen pipe is covered only where heat was kept on, or the water was shut off and the system drained.
Donaldson, by the numbers
10.1%of homes here sit in the mapped flood zone, and most of those carry no flood cover
5.9%of the homes inside that zone hold a separate flood policy. It starts 30 days after purchase
60°FJuly dew point. Airing out helps some days and works against you on others
124days a year at or below 20°F. Your policy covers a frozen pipe only if the heat stayed on